Shipping & Returns

We want your shopping experience to be simple, reliable, and stress-free. Below you’ll find everything you need to know about shipping, delivery, returns, and refunds.

Shipping Information

Processing Times

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Times

Estimated delivery times may vary depending on your location:

• Domestic Orders: 2–3 business days

Please note that delays may occasionally occur during peak seasons or due to customs processing.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

We may also offer free shipping promotions from time to time—check our homepage or checkout page for current offers.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Returns Policy

We hope you love your purchase, but if you're not completely satisfied, we’re here to help.

Return Eligibility

You may return eligible items within 14 days of receiving your order, provided that:

1. The item is unused, unworn, and in original condition

2. Tags and packaging are intact

3. Proof of purchase is provided

Non-Returnable Items

The following items cannot be returned unless faulty or incorrect:

1. Sale or clearance items

2. Gift cards

3. Personalised or custom-made products

4. Hygiene-sensitive items (if opened)

How to Start a Return

To request a return, please contact our customer support team at [your email address] with:

1. Your order number

2. Reason for return

3. Photos (if item is damaged or incorrect)

We’ll provide return instructions once your request is approved.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the status of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue quickly.

Need Help?

If you have any questions about shipping or returns, please contact us at info@myhadiya.co.uk